When Sophie Asks

Sophie is smart, but sometimes she needs your help. These are called Clarifications.

What are Clarifications?

Clarifications are questions Sophie asks when she's unsure:

• Borderline cases with criteria
• Unusual applicant situations
• Important decisions
• Unclear information

Where to Find Them

Clarifications appear in your dashboard:

1. Click Home in the menu
2. See the Clarifications section
3. Click on an open clarification

Alternatively:

• Open the respective listing
• Navigate to Clarifications

Types of Clarifications

Criteria Borderline Cases

Income just below threshold

The applicant has a net income of €2,450. Your requirement is €2,500 (3x base rent).

Should I still invite them for viewing?

Your options:

• Yes, invite
• No, reject
• Request additional information

Unusual Situations

Self-employed with fluctuating income

The applicant is self-employed. The last 3 months show varying income. Average: €3,200.

Should I request additional documents?

Missing Information

Unclear move-in date

The applicant says "as soon as possible." The apartment is available from April 1st.

Should I ask for a specific date?

Respond to Clarification

1. Read Sophie's question
2. Review applicant information
3. Make your decision
4. Click on your choice

Sophie executes your decision immediately.

Set Preferences

For recurring questions, you can set preferences:

1. Answer the clarification
2. Check Remember this decision
3. Sophie learns your preference

Example:

"Always accept income deviations up to 10% below threshold."

Urgency

Clarifications have priorities:

• 🔴 High: Applicant is waiting
• 🟡 Medium: Standard
• 🟢 Low: No urgency

Sort by urgency to handle important cases first.