Document Verification
How Sophie requests and verifies application documents.
Sophie automatically collects all required documents and checks them for completeness.
Required Documents
Standard document list:
Identity
- ID card or passport
Income
- Last 3 pay slips
- Employment contract (for new hires)
- Pension notice (for retirees)
- Tax assessment (for self-employed)
Creditworthiness
- Credit check (e.g., SCHUFA)
Rental History
- Certificate of no rent arrears
- Termination confirmation from current landlord
Document Request
Sophie requests documents in phases:
Phase 1: After Qualification
Basic documents:
- ID card
- Proof of income
Phase 2: After Viewing
Complete documentation:
- Credit check
- Certificate of no rent arrears
Document Upload
Applicants can upload documents via:
- Email Attachment: Send to Sophie
- Upload Link: Secure link for uploading
Supported Formats
- JPG, PNG
- HEIC (iPhone photos)
Maximum Size
- 10 MB per file
- 50 MB total per applicant
Automatic Verification
Sophie automatically analyzes documents:
Pay Slip
- Net amount extracted
- Employer identified
- Date verified
Credit Check
- Score captured
- Negative entries detected
- Validity checked
ID Card
- Name matched
- Validity checked
Manual Review
For uncertainties, Sophie marks documents for manual review:
- Open the applicant
- Go to Documents
- Review marked documents
- Approve or reject
Reject Document
"Pay slip is older than 3 months. Please request current version."
Sophie automatically requests a new document.
Data Protection
All documents are:
- Stored encrypted
- Automatically deleted after rental/rejection (on request)
- Only visible to authorized team members